Insufficient memory error

Insufficient memory error

This information is NOT for MaxxTraxx Anywhere cloud users. 

Recently we have noticed an influx of "Insufficient Memory" errors.  What we have seen is the error will present itself, and then lock up MaxxTraxx on all computers.

This can be quite alarming and inconvenient during business hours. We do not want to leave you waiting for Support if this happens at a time when you cannot call or chat in.  

If this happens, you can easily close out of MaxxTraxx on all computers and then restart the Main Server Computer. This will clear it.

You can also call, chat, or submit a ticket and any member of our Support Team can quickly jump in to assist - they will need a connection to the main server.

If you are wanting to resolve this error yourself, without a reboot or assistance, you can also follow the steps below:

On the Main Server Computer find the Search box (next to your Start Menu) and type the word "Services" to access system services. Here you will notice many items. Scroll down to the S's and you will see SQL SERVER (SS). Right-Click 'SQL SERVER (SS)' and then select 'Restart' - - This will clear that error and allow you back in faster than a system reboot.

Again, we apologize for the inconvenience and are happy to assist, but wanted to put out a message to inform our customers what is happening and give them a quick solution as we work on a final resolution. 

As always, the Support Team is here if you have questions or need help.

Hours: Monday through Friday, 5am to 5pm PST. (Excluding Holidays)

Email: support@scottsystems.com

Phone: 800-996-9777, Option #1

Or start a Chat from our website HERE


The MaxxTraxx Team


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