Maxxchat is grayed out
Troubleshooting MaxxChat Connection Issues
If MaxxChat is not working properly, follow the steps below to verify the setup and troubleshoot the issue.
1. Verify MaxxChat Settings in MaxxTraxx
Confirm that MaxxChat is enabled correctly within MaxxTraxx:
- Go to Setups
- Select Company Information
- Click Security
Verify the following settings:
- Turn Off System Security → Must be unchecked
- Use Maxx Chat → Must be checked
Make sure that you have user names, passwords and security groups set up before unchecking "Turn Off System Security"
If these settings are incorrect, update them and test MaxxChat again.
2. Check Windows Firewall Settings
Windows Firewall settings may block MaxxChat communication.
To test:
- Open Windows Settings
- Go to Network & Internet
- Select Windows Firewall
- Locate Private Network Settings
- Temporarily switch it to Off
After disabling the private firewall setting, test MaxxChat functionality again.
Note: If this resolves the issue, you may need to create a firewall exception rather than leaving the firewall disabled permanently.
If the Issue Persists
If MaxxChat is still not working after completing these steps, gather any error messages and contact Customer Support 800-996-9777 opt 1 further troubleshooting.
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