When trying to open an existing RO, message says: Held By Another Workstation

When trying to open an existing RO, message says: Held By Another Workstation

The message should also include the name of the workstation that has that RO open. 
  1. Go to that workstation
  2. Open MaxxTraxx
  3. Choose the RO
  4. Save it properly by choosing 'OK/Save' at the bottom right of the RO
  5. That should release the hold on it.  
If it is being held by a workstation that is no longer part of your network, you will need to contact Support to have them free up the RO.                
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