When trying to open an existing RO, message says: Held By Another Workstation

When trying to open an existing RO, message says: Held By Another Workstation

The message should also include the name of the workstation that has that RO open. 
  1. Go to that workstation
  2. Open MaxxTraxx
  3. Choose the RO
  4. Save it properly by choosing 'OK/Save' at the bottom right of the RO
  5. That should release the hold on it.  
If it is being held by a workstation that is no longer part of your network, you will need to contact Support to have them free up the RO.                
    • Related Articles

    • Toolbar Inactive When RO Open

      The top toolbar can be set to be "Active" or "Inactive" when you have an RO open. When the toolbar is active you can navigate to your Quick Picks, Customer, Parts, etc. tabs and check other things, then return back to your RO without having to close ...
    • Did You Know You Can Take Deposit Payments From Customers And Apply Them Against Open RO's

      Did You Know You Can Take Advance Payments From Customers As Deposits On Account And Those Amounts Can Be Applied To Open Repair Orders In MaxxTraxx, you have the option to post Deposits On Account in 2 ways. One is from the Customer's Account and ...
    • Start (Add) A New Repair Order

      Start (Add) A New Repair Order Service Writing is a vital business process that shops use constantly throughout the day to create estimates and repair orders in order to document work performed, invoice a customer and collect payments. In MaxxTraxx, ...
    • Error Trying to Delete Old Employees

      Trying to delete old employees but it will not allow me to. It says they are still clocked in but they are not 1. Go to Payroll, edit Time Clock 2. Choose a Start Date 15 years back 3. Choose For This Employee Only and Select your employee from the ...
    • How do I set up a Google Gmail in MaxxTraxx to add email and text capabilities or fix issues with an existing setup?

      Answer: In order to add a Gmail account to MaxxTraxx or to fix issues with an existing account that's already been placed in the setups menu, please follow the steps below. STEP ONE: There are 2 key things that need to be verified first; Verify that ...