Check Payment Not Showing in Make Bank Deposit

Check Payment Not Showing in Make Bank Deposit

If a Repair Order was paid by check but the payment does not appear in Make Bank Deposit, the most common causes are:

  • The payment was entered using the wrong payment method
  • The check was already included in a previous deposit

Follow the steps below to determine the cause and correct it.

Step 1: Check if the Payment Was Already Deposited

  1. Go to Accounting
  2. Select Chart of Accounts
  3. Double-click account 11000 – Undeposited Funds
  4. Click Find
  5. In the Credit field:
    • Select Equals from the dropdown
    • Enter the dollar amount of the check
  6. Click OK

If You See a Transaction with Type "Bank Deposit"

This means the check has already been deposited.

  • Double-click the deposit entry to view everything included in that deposit
  • Review the deposit details

If the deposit was made incorrectly:

  1. Void the deposit
  2. The check will reappear in Make Bank Deposit
  3. Recreate the original deposit using the correct:
    • Amount
    • Date

Step 2: Verify the Payment Method Used

If no transaction appears in Undeposited Funds, the payment was likely entered using the wrong payment method.

  1. Go to Quick Picks
  2. Open Cash Drawer
  3. Click View Current Cash Drawer Transactions (bottom left)

Check the Transaction Date

The cash drawer automatically opens to the current date.

If the payment was entered on a prior date:

  • Change the Start Date to the original payment date

Review the Payment

  1. Locate the transaction
  2. Click on the transaction

The payment method will appear in the bottom-right corner.

If the Wrong Payment Method Was Used

  1. Void the original payment
  2. Reprocess the payment
  3. Select the correct payment method (Check)

Once corrected, the payment should appear properly in Make Bank Deposit.

Info
Same methods can be done if the check was for a Part Invoice, A/R Payment or Non-Invoice Cash In or if it was paid by Credit Card.

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